Alexa Device says “Alexa is Offline” How to Solve?

Alexa Device says “Alexa is Offline” How to Solve?

Alexa smart speakers can be control with your voice, playing music, checking the weather, answering questions, sharing news, sharing sports scores, and controlling other smart devices.

But sometime Alexa device refuses the commands and says, “Alexa is Offline”. Some troubleshooting is usually sufficient to resolve this issue quickly and easily.

Reasons Causing Alexa Offline Issue

Alexa devices may become offline for several reasons, unable to respond to Alexa. A malfunctioning Alexa device or app, or an outdated Alexa app, maybe the cause of poor performance. Alexa might be located too far from the router or its Wi-Fi is spotty or malfunctioning.

In such situation you do not worry, Alexa offline or Alexa not responding issues can usually be resolve with some simple troubleshooting steps.

How To Solve Alexa Not Responding Issue? Complete Guide

From simple fixes to more complicated problems, here are some troubleshooting steps for Alexa offline issues.


  1. Connect the Alexa device to the power source. Ensure the outlet is power before plugging in the Alexa with its original power adapter.
  2. Alexa should be restarted. Many tech malfunctions can be fix with this simple troubleshooting step. You might be able to solve this problem by restarting the Alexa-enabled device.
  3. Closer to the router will be more effective. A weak connection between the Alexa and the modem or router can result in the Alexa appearing offline in the Alexa app.


  1. Boosting Wi-Fi signals with Alexa involves moving it closer to the router or modem.
  2. Wi-Fi connectivity should be checked. A down Wi-Fi connection causes Alexa to appear offline. The router should be working and its display lights should be green.
  3. There is a problem with the router if there is a red light. Getting the Wi-Fi back up and running requires restarting the modem and router.
  4. Alexa and your smartphone should be connect to the same Wi-Fi network. Using different Wi-Fi networks on your smartphone and the Alexa app will prevent Alexa from responding. You should make sure that both networks be connect.


  1. It is time to update the software version of Alexa. Alexa’s software is suppose to be automatically updated, Due to outdate version may cause offline issues. Check the software version of your Alexa device and update it if necessary.
  2. Activate Alexa on your phone and restart it. It is possible that the problem is cause by a software glitch. Alexa app needs to be restart from the Settings menu, then relaunched. The offline problem should be resolve if you do this.
  3. Your iPhone or Android device needs to be update with the Alexa app. It may be necessary to update the app if restarting and relaunching the app did not solve the problem. Find out if there is an updated version available on Apple’s App Store or Google Play.


  1. You can uninstall the Alexa app if restarting and updating it did not help. Re-download the Alexa App from the iTunes App Store or Google Play.
  2. Refresh the Wi-Fi network information. Experiencing Alexa showing as offline if you recently change your Wi-Fi password or name, such as moving. See if this information helps solve the problem.


  1. Alexa should be deregistered. You are prompted to register your Alexa device with your Amazon account upon ordering it. The device may not appear in the Alexa app if it has been deregistered and reregistered.
  2. You can restore the factory settings of Alexa. All other attempts to connect the Alexa device to the internet fail. The device settings must be enter into the Alexa app again if you choose this option.

In The Conclusion

Was the solutions share in this article with you would be useful? Is your Alexa Offline or Alexa not Responding issue solved? Amazing, you gave done a great job.

If you need any Alexa help then touch with expert today and provide the best suggestions or solutions to you. For giving your time to this article, we really appreciate that.

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